Click-to-Video
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Click-to-Video: video calls in a single click

With a simple link on your website or a button in your mobile app, you initiate a video call directly with your customer service team. Be in tune with your prospects' expectations and strengthen your connection with your clients for an unparalleled customer experience (CX).

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Click-to-Video: video calls

Trusted by teams at

Coopairs
Fnac Darty
Groupe Atlantic
habitat Audois
Kiloutou
Le Petit Vapoteur

Applications of Click-to-Video

Remote Sales
Respond immediately to your prospects' queries and seize every opportunity.
Customer Support
Provide ultra-responsive support service, always just a click away, for closer contact with your clients.
User Assistance
Guide your clients through the use of your products and services, step by step, for increased satisfaction.
Incident Reporting
Enable your customers to immediately contact customer service to report an incident and receive help.

How Click-to-Video Works

Click or Scan
Click or Scan
Whether through a web link, a mobile app button, or a QR Code, your customer starts a video assistance session.
See and Converse
See and Converse
The video call is routed to the first available and competent agent. The customer sees the agent appear in their web browser, with no need for downloads.
Interact and Visualize
Interact and Visualize
The customer service agent uses advanced interaction features (like screen sharing, activating the phone's rear camera, etc.) to assist the customer effectively.

Click-to-Video : connect customers to your business in a single click

Streamlining communication with click-to-video

Streamlining communication with customers

 

Click-to-Video makes direct live video calling from a website or mobile app possible, eliminating barriers between you and your customers.

  • Omnichannel: Integration of a button on your website or mobile application.
  • Automatic Call Distribution (ACD): Directs the customer to the most competent available agent for optimal assistance.
  • Visual IVR: Offers intuitive navigation through customer service options, making calls more targeted and efficient.
Click-to-video enhances CX

Enhancing the customer experience

 

Click-to-Video ensures a smooth and responsive user experience, thus increasing customer satisfaction and loyalty.

  • Availability and navigation assistance: At any query, the customer can contact an advisor and continue their purchase under the best conditions.
  • Personalization of customer journey: Access to video assistance can begin with customer identification and information collection, optimizing the efficiency of the assistance that follows.
  • Video call recording: To improve service quality and agent coaching, video calls can be recorded automatically or on request.
Resolving customer requests quickly with click-to-video

Resolving customer requests more quickly

 

Click-to-Video facilitates rapid and direct communication, thus more effectively resolving customer requests or issues.

  • Screen Sharing and Co-browsing: The agent guides the customer in completing a transaction or exploring a document.
  • HD photo capture: In session, the agent takes high-definition photos to enrich the customer's file.
  • Instant messaging and chat: Allows for instant sharing of files and links with customers.
Click-to-video increases conversion rates

Increasing conversion rates

 

With greater proximity between customers and agents, Click-to-Video contributes to increasing conversion rates on websites or sales platforms.

  • HD video call: Establish an empathetic relationship through live video.
  • More Relevant Quotations: By accurately visualizing the customer's environment, create tailored quotations from the first attempt.
  • Reduce cart abandonment rate: Retain customers encountering difficulties on your website and lead them to finalize their transaction.

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Key Figures

0%
Customer Satisfaction
0%
Reduction in Client Visits
0%
Increase in Conversion Rate
0%
European

What they are saying

"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."

Franck Raguin
Customer Service Manager / Heidelberg

"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."

Julien Duprat
Technical Project Manager / Kiloutou

"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."

Laurent Buon
Expert / Eurexo

"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."

François Planaud
Executive Vice President / Safran Aircraft Engines

"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."

Rémy Verdier
Department Manager / Enedis

"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"

Stéphane Cailleau
Field Service Manager / Groupe Atlantic

"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."

Lionel Mailhol
Technical Manager / Habitat Audois

"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."

Matthieu Juglas
Customer Training Manager / Polysoude

"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."

Fabrice Weber
Chief Warrant Officer / SDIS Haut-Rhin

"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."

Guillaume Chevalier
Technical Manager / Kiloutou

"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"

Henri Briere
Assistant Manager - Troubleshooting Call Center / Enedis

Click-to-Video FAQs

Click-to-video is a feature that allows users to make video calls directly from a website or application by simply clicking a button or link. This method eliminates the need to manually dial a phone number, offering an immersive and instant customer experience.

 

Key features of click-to-video include:

  • Interoperability and omnichannel capability (web, smartphone, tablet, etc.)
  • IVR (Interactive Voice Response) and visual IVR with voice navigation
  • Schedule and calendar management
  • Call distribution based on agent groups and availability
  • Conversation summary and transcription
  • Statistics and reports for supervision
  • Integrations with customer service platforms

The operation of click-to-video is simple:

 

  1. A "Start video call" button or link is displayed on a website or application.
  2. When the user clicks on this element, a video connection is initiated.
  3. Depending on the technology used, the video call can be launched directly in the browser (WebRTC) or via a third-party application installed on the device.

 

Click-to-video is compatible with most devices and browsers. WebRTC-based solutions, like Apizee, work on a wide range of browsers without additional plugins and are compatible with a wide range of devices, including desktop computers, tablets, and smartphones.

Although similar in concept, click-to-video and click-to-call have important differences:

 

  1. Type of interaction: Click-to-call offers audio-only communication, while click-to-video allows for both audio and visual communication.

  2. Richness of interaction: Click-to-call is limited to voice and suitable for simple conversations, whereas click-to-video allows visual interaction with the interlocutor.

  3. Use cases: Click-to-call is ideal for quick customer support and simple information requests, while click-to-video is more suitable for complex technical support, product demonstrations, screen sharing, co-browsing, or providing more detailed assistance.

 

The choice between click-to-video and click-to-call depends on the specific needs of the company and its customers, as well as the nature of the planned interactions.

Click-to-video is an ideal feature for offering your customers an enhanced customer experience. Here are the main advantages of click-to-video:

 

  • Better customer engagement: Face-to-face video interactions create a more personal and human relationship with customers.
  • Instant visual support: With click-to-video, your agents can quickly resolve customer requests or problems without requiring on-site visits or interventions
  • Increased conversion rates: By facilitating remote interactions, click-to-video creates greater proximity between customers and agents, which can accelerate the sales process.

There are several ways to implement click-to-video. The choice will depend on your specific needs, technical resources, and desired user experience. Here are the possibilities:

 

  1. Turnkey solutions: Use video communication platforms that offer easy-to-integrate widgets or plugins.
  2. API integration: Use APIs from specialized providers for a customized and more flexible solution.
  3. Custom development: Create a proprietary solution using technologies like WebRTC for total control.

 

To integrate click-to-video into a mobile application, choose a solution compatible with mobile development (native SDK or cross-platform framework). The Apizee React Native SDK allows you to integrate video directly into your applications. Your users can access a customer service agent via video chat with one click from your mobile application.

 

Click-to-video can be very secure when properly implemented. It's important to choose a service provider that takes security seriously and follow best practices during integration. Apizee uses advanced security protocols (DTLS/SRTP/AES) to protect user communications and data, often including call encryption and compliance with data security standards.

Integrating click-to-video with your business tools generally involves the following steps:

 

  1. Choose an API provider or video communication solution compatible with your systems.
  2. Integrate the provided API or SDK into your application or website.
  3. Customize the user interface to include click-to-video triggers.
  4. Configure video call parameters (quality, duration, recording, etc.) according to your needs.
  5. Thoroughly test the integration to ensure a smooth user experience.

 

This integration allows you to launch video calls directly from your existing interfaces.

 

The appearance of the click-to-video button is generally customizable. Customization depends on the click-to-video solution used and may require knowledge of CSS and JavaScript for advanced customization. Apizee allows complete customization to ensure that the button integrates harmoniously with your site's design. This can include modifying the color, size, and text of the button, as well as customizing the video assistance entry scenario and the appearance of the video screen.

 

Click-to-video can be integrated with various customer service tools, such as CRMs to access customer information during the video call, helpdesk systems to create or update tickets, chatbots to transfer a written conversation to a video call if necessary, knowledge management tools to quickly access information during the call, and scheduling systems to schedule follow-ups. Apizee offers integrations with a wide range of customer service tools. Discover our click-to-video solution today.

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