Blog
  • CX leaders shouldn't pit chatbots against humans. Combine them for faster resolution and better experience.

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    Chatbot vs Human: How To Combine the Best of Both Worlds

    Customer service

    Chatbot vs Human: How To Combine the Best of Both Worlds

    4 Mar 2024

  • Here is the list of best Call Center Conferences to attend in 2024. Check out the top events, summits and meetups globally that you can plan for this year.

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    List of Best Call Center Conferences to Attend in 2024

    Customer service

    List of Best Call Center Conferences to Attend in 2024

    1 Mar 2024

  • Learn 30 customer service empathy statements based on scientific studies and psychological principles.

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    30 Science-Based Empathy Statements for Customer Service and Why They Work

    Customer service

    30 Science-Based Empathy Statements for Customer Service and Why They Work

    15 Feb 2024

  • Visual engagement offers personalized customer experiences. Learn about the tools and brands using it.

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    What Is Visual Engagement and How Can It Boost Customer Satisfaction?

    Customer service

    What Is Visual Engagement and How Can It Boost Customer Satisfaction?

    7 Feb 2024

  • The First Contact Resolution (FCR) rate is a key indicator of customer service performance. Learn why FCR is so important and how to improve it.

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    Maximizing First Contact Resolution to enhance Customer Experience

    Customer service

    Maximizing First Contact Resolution to enhance Customer Experience

    22 Jan 2024

  • Read more

    Best Customer Experience Conferences to Attend in 2024

    Customer service

    Best Customer Experience Conferences to Attend in 2024

    20 Dec 2023

  • Combine Apizee's video call support with Zendesk's customer service platform for greater efficiency, responsiveness, and closeness: this is the recipe for increasing customer sa...

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    Why Customer Service Use Video Call in Zendesk

    Blog

    Why Customer Service Use Video Call in Zendesk

    11 Dec 2023

  • Explore the definition of video chat, its advantages in customer service, and effective practices to offer more personalized experiences.

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    What is Video Chat: Benefits & Best Practices

    Customer service

    What is Video Chat: Benefits & Best Practices

    1 Dec 2023

  • Dive into the future of customer service! Discover how Gartner envisions 2028 with transformative technologies: Generative AI, CUIs, and Digital Customer Service.

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    Three Technologies That Will Transform Customer Service and Support By 2028

    Customer service

    Three Technologies That Will Transform Customer Service and Support By 2028

    13 Oct 2023

  • Discover the changing dynamics of brand-consumer relationships in the Relationship Economy 2023. Explore Twilio's latest report findings, highlighting the shift from brand loyal...

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    The Evolution of Brand-Consumer Loyalty: Insights from Relationship Economy 2023 Report

    Customer service

    The Evolution of Brand-Consumer Loyalty: Insights from Relationship Economy 2023 Report

    29 Sep 2023

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