Utilities & manufacturing

Remote visual support for Utilities and Manufacturing

Empower your field service agents to swiftly resolve issues through remote visual support solutions. Reduce machine downtime while enhance customer satisfaction.

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How Energy Providers and Manufacturers Use Our Solution

Field Service Technician Support

When faced with challenges, frontline agents can engage experts through real-time video for assistance. This leads to improved technician productivity rates and reduced average repair time.

Remote Assistance and Troubleshooting

The customer service team initiates a video call with clients to guide them through using their installations and resolving complex issues remotely, reducing the need for on-site intervention and your carbon footprint.

Boost Customer Satisfaction

Minimize customer effort through the power of visual and interactive assistance, cultivating tailored and exceptional customer experiences that stand out.

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Reducing machine downtime

Reducing Technician Travel

Increasing First-Call Resolution Rates

Apizee helps you maximize on-field efficiency

Effectively manage remote assistance requests

Initiate visual assistance seamlessly on the rear camera of a mobile device or on an augmented reality headset by sending an invitation link via SMS or email.
Support your technicians and clients through high-definition video assistance and advanced interactive tools, compatible with all desktop and smartphone browsers.

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Document and communicate the quality of your interventions

Verify the quality of operations performed by your technicians or subcontractors by requesting the submission of proof of intervention in the form of photos or HD videos.
Automatically generate and send PDF intervention reports to stakeholders.

A video tool specially adapted to your industry

Keep your hands free with integration into specialized augmented reality headsets for technical tasks and projects (Realware).
Stay connected at all times with automatic adaptation of video/audio quality based on network conditions.
Switch to "offline" mode and continue to communicate and share HD photos with your counterparts.

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Centrally and securely manage your video interventions

Track project progress and generate intervention reports from a dashboard dedicated to supervisors and team leads.
Integrate video assistance into your management processes by connecting Apizee to your preferred business solutions (APIs, connectors, integrations).
Manage access in a unified manner - SSO / OpenID Connect.

What they are saying

"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"

Stéphane Cailleau

Field Service Manager / Groupe Atlantic

"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."

Lionel Mailhol

Technical Manager / Habitat Audois

"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."

Matthieu Juglas

Customer Training Manager / Polysoude

"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."

Fabrice Weber

Chief Warrant Officer / SDIS Haut-Rhin

"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."

Guillaume Chevalier

Technical Manager / Kiloutou

"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"

Henri Briere

Assistant Manager - Troubleshooting Call Center / Enedis

"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."

Franck Raguin

Customer Service Manager / Heidelberg

"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."

Julien Duprat

Technical Project Manager / Kiloutou

"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."

Laurent Buon

Expert / Eurexo

"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."

François Planaud

Executive Vice President / Safran Aircraft Engines

"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."

Rémy Verdier

Department Manager / Enedis