Top Customer Experience Influencers to follow

Customer experience and customer service are critical drivers of business success. While much attention is given to global brands and high-profile industry voices, many European leaders in these fields remain underappreciated despite their immense contributions.

At Apizee, we believe it’s time to shine a light on the individuals shaping the future of CX and customer service across Europe—professionals whose work drives customer satisfaction, innovation, and long-term business growth.

To curate this list, we analyzed industry recognition, thought leadership, social influence, and incorporated nominations from peers across the CX community.

In this report, you’ll discover the European CX influencers helping define the future of customer experience. We hope it sparks meaningful conversations, fosters collaboration, and contributes to the continued advancement of customer experience and service excellence.

Discover the top CX influencers in Europe you should definitely be following :