Screen annotation

Screen annotation for customer service

Optimize your customer support with real-time screen annotation during video calls. Add annotations for clearer communication and faster resolution.

Screen annotation for

Trusted by teams at

Coopairs

Fnac Darty

Groupe Atlantic

habitat Audois

Kiloutou

Le Petit Vapoteur

What is screen annotation used for?

Remote selling

Assist and guide customers in their online purchases and subscriptions.

Remote onboarding

Visually guide participants during training or onboarding sessions.

Customer support

Clarify problems with screen annotations for quick resolution.

Remote Expertise

Highlight the essential elements of a claim to enhance the claims file.

Screen annotation: 3 steps to real-time video annotation

Invite

Invite

Send an invitation link by SMS or email to your contact to start the video call.

View

View

Your interlocutor clicks on the link and gives you visual access to the issue.

Annotate

Annotate

Use the screen annotation feature to draw and add notes to your video stream, presentation or photos.

Screen annotation for efficient customer service

Customer support

Improve understanding and resolution

Enable your agents to visually guide customers with annotations, simplifying problem understanding and resolution.

100% web-based solution, accessible on smartphone, tablet and PC
Real-time video annotations
Media and annotation storage

Customer satisfaction

Increase customer satisfaction

Offer your customers a personalized visual support experience that will reinforce their trust in your brand.

Clear, precise answers to questions thanks to explicit screen annotations
Reduce average problem resolution time
Personalized, human interaction

Customer service agent

Optimize agent operational efficiency

Give your agents the tools they need to communicate effectively and resolve problems quickly, reducing waiting times and improving productivity.

Less complex customer support thanks to screen annotations
Integration with your business tools (Contact Center solutions, CCaaS, after-sales software)
Associate media and annotations to support tickets

Security

Protect customer data

Ensure the security and confidentiality of your data and those of your customers by using a 100% European solution.

GDPR-compliant sovereign solution
Secure data hosting in Europe
Your exchanges and annotations remain confidential thanks to advanced full encryption

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Key Figures

0%

Customer satisfaction

0%

Increased first contact resolution rate

0%

Reduced travel to customer sites

0%

Europe hosting

What they are saying

"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."

François Planaud

Executive Vice President / Safran Aircraft Engines

"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."

Rémy Verdier

Department Manager / Enedis

"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"

Stéphane Cailleau

Field Service Manager / Groupe Atlantic

"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."

Lionel Mailhol

Technical Manager / Habitat Audois

"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."

Matthieu Juglas

Customer Training Manager / Polysoude

"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."

Fabrice Weber

Chief Warrant Officer / SDIS Haut-Rhin

"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."

Guillaume Chevalier

Technical Manager / Kiloutou

"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"

Henri Briere

Assistant Manager - Troubleshooting Call Center / Enedis

"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."

Franck Raguin

Customer Service Manager / Heidelberg

"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."

Julien Duprat

Technical Project Manager / Kiloutou

"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."

Laurent Buon

Expert / Eurexo

Screen annotation FAQ

Screen annotation, or video annotation, is a tool that enables users to add annotations, draw, highlight or mark up areas during remote visual support or videoconferencing. This feature allows the support agent or technician to provide visual guidance and instructions.

With screen annotation, the support agent can:

Draw attention to specific areas of the screen by highlighting or circling them.
Write text or comments directly on the screen to provide explanations or instructions.
Use arrows or pointers to indicate the sequence of actions or to guide the user's attention.
Sketch diagrams or charts to illustrate concepts or troubleshooting steps.

Screen annotation can be used to highlight specific points, provide visual explanations and guide the user through certain tasks during a video chat. Overall, screen annotation feature helps to clarify information and communicate more effectively by providing clear visual cues and guidance to the user in real-time.

To annotate a screenshot or photo during remote visual support, simply click on the annotation icon. You can then start adding annotations using the available tools.

During a remote visual support session, you can add different types of annotations and perform various actions.

Pencil: to draw on the screen.
Color: choose color and stroke size.
Shape: draw specific shapes (line, arrow, circle, rectangle).
Text: enter text on screen.
Eraser: to erase an annotation or part of it.
Delete: deletes annotations.
Undo and Redo: to undo or redo a previous action.
Load new image or take photo: replace the current image with a new one if it is unsuitable, or if you wish to add additional information from another image.
Move around photo: explore different parts of the photo.
Rotate: to rotate the image in the desired direction.
Zoom in and out: to enlarge or reduce the size of the image for a more detailed examination or overview.
Save: to save annotations and modifications made to the image.

Using screen annotation during a video call enables clearer, more effective communication by providing visual explanations in real time. This facilitates collaboration, problem-solving and remote customer service.

Yes, annotations can be saved. You can then download the files shared during remote visual support. All media and annotations are associated with support tickets and can be consulted at any time.

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