Extend Zendesk with Apizee to start live video calls directly from your Zendesk agent interface. Keep each Zendesk ticket updated with the history of calls and HD photo captures from your video conversations.
CUSTOMER SERVICE SOFTWARE, CUSTOMER ENGAGEMENT PLATFORM
Zendesk is a comprehensive customer service solution designed to enhance customer experiences. Over 100,000 businesses use Zendesk for its ease of use and scalability. It's more than just a tool for customer service; it integrates aspects of your business and teams, aligning them towards successful outcomes. Zendesk provides a complete package that simplifies customer interactions, empowers teams, and keeps business operations synchronized.
Apizee in Zendesk allows customer service agents to resolve client requests faster by conducting video calls and taking high-definition pictures of the customer’s environment directly from the Zendesk interface.
Zendesk's customer engagement platform brings together all the tools that enable customer service agents and call centers to be more effective in managing and resolving customer support requests. Thanks to the Apizee integration with Zendesk, you can start a live video support session directly from a ticket, send an invitation to your customer using the contact details indicated in the contact sheet, and take photos that will be uploaded and associated with the ticket. All your video interactions are recorded and stored as private comments in each ticket.
Every second counts when handling a customer request. No need to juggle between interfaces, Apizee's integration in Zendesk allows you to launch a video call directly from a customer request ticket. You gain efficiency, and customer satisfaction grows.
By SMS or email, you send a video invitation in one click. When sending an invitation by SMS, the customer's phone number is directly inserted from the contact details, eliminating any possibility of error.
The information you collect at each interaction is extremely valuable. To make sure you record every detail from a case, the HD photo captures taken during a video call are automatically uploaded to the ticket history. You can consult them later or share them immediately with experts to accelerate the resolution of the customer request.
Managing the performance of customer service requires centralizing and cross-referencing agent activity data. The data from each call is recorded in each ticket and fed into your Zendesk dashboards.
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