Customer service

Remote Visual Support for Customer Service

Add video chat to your customer support to resolve issues faster, boost agent productivity, and create personalized experiences.

Remote Visual Support for

Trusted by teams at

Coopairs

Fnac Darty

Groupe Atlantic

habitat Audois

Kiloutou

Le Petit Vapoteur

Why Customer Services Use Apizee

Customer Satisfaction

Enhance customer engagement by providing a more human and personalized point of contact.

Quick Resolution

Speed up customer request processing and issue resolution.

Cost Reduction

Minimize technician interventions, travel, and product returns.

Omnichannel Journey

Integrate video communication for a smooth and consistent experience across all your channels.

3 Steps to Easy and Fast Video Assistance

Invite

Invite

When a customer encounters an issue and contacts customer service, a support agent sends them a link via SMS or email.

See

See

By clicking the link, the customer starts video assistance, allowing the agent to have visual access to the problem.

Resolve

Resolve

The customer service agent can then perform a quick diagnosis and guide the customer to solve the issue remotely.

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Features

Invitation link illustration of the Apizee solution

Simple and Fast Remote Assistance

There's nothing more frustrating for your customers than having to download an app for a video call. With Apizee, assist your customers remotely with a few clicks on any device through a simple web browser.

Access via smartphone, computer, or tablet
No installation or app download required
Available across all browsers

Co-browsing illustration of the Apizee solution

Save Time and Resources

Guide your customers using collaborative features to swiftly resolve their issues. Reduce technician travel and average handling time for support or expertise requests.

Screen sharing and co-browsing
Remote snapshots
File transfer

Monitoring illustration of the Apizee solution

Manage and Analyze Support Requests

All the information your teams need available in one easily accessible place. Efficiently manage customer requests with our intuitive management interface, allowing you to track ticket status in real-time.

History and statistics
Media storage associated with support tickets
Integration with your business tools (customer support software, CRM, etc.)

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Customizable SMS or email invitations
Multi-participant assistance
Augmented reality (real-time shared annotations, instructions on the video stream)
Artificial intelligence (defect characterization, pattern recognition, barcode and QR code reading)

Option to switch to photo mode when video connection is insufficient
Media geolocation
Satisfaction questionnaires
Recording of video/audio discussions

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Key Figures

0%

Improving Customer Satisfaction

0%

Increasing First-Call Resolution Rates

0%

Reducing Technician Travel

0%

Time-to-resolution savings

Customer stories

Fnac Darty

The group chose Apizee's solution for conducting technical diagnostics and resolving customer issues remotely. Easy to implement, video assistance enables efficient remote resolution, reduced home visits, higher customer satisfaction, and a significant reduction in carbon footprint.

See the customer case

Kiloutou

The group implemented Apizee's solution to enhance customer support for equipment breakdowns. Video assistance allows Kiloutou to offer customers a more responsive, efficient, and rapid service. It also reduces technician travel, promoting a decrease in the group's environmental impact.

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What they are saying

"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."

François Planaud

Executive Vice President / Safran Aircraft Engines

"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."

Rémy Verdier

Department Manager / Enedis

"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"

Stéphane Cailleau

Field Service Manager / Groupe Atlantic

"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."

Lionel Mailhol

Technical Manager / Habitat Audois

"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."

Matthieu Juglas

Customer Training Manager / Polysoude

"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."

Fabrice Weber

Chief Warrant Officer / SDIS Haut-Rhin

"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."

Guillaume Chevalier

Technical Manager / Kiloutou

"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"

Henri Briere

Assistant Manager - Troubleshooting Call Center / Enedis

"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."

Franck Raguin

Customer Service Manager / Heidelberg

"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."

Julien Duprat

Technical Project Manager / Kiloutou

"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."

Laurent Buon

Expert / Eurexo

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