Video Banking

More personalized service with Video Banking

Offer your customers high-quality remote financial services with Video Banking. Simplify your exchanges while creating personalized, human and secure interactions with your customers.

More personalized service with

Why use Video Banking ?

Remote appointments
Help your customers with their banking needs, whether they're opening an account, taking out a loan or managing their savings.
Remote financial advice
Offer appointments with your advisors for personalized advice with the same quality as in-branch location.
Online assistance
Offer reactive support to meet your customers' urgent needs without them having to travel.
Account follow-up
For financial matters requiring several appointments, you can follow up remotely via video chat.

How does Video Banking work?

Invite
Invite
Schedule an appointment and send a secure invitation link to your customer by SMS or e-mail.
Connect
Connect
Connect on the day of your appointment. Your customer clicks on the link and the meeting starts instantly.
Exchange with ease
Exchange with ease
Discuss with your customer in complete transparency. Share documents in real time and use collaborative features to meet your customer's needs.

Use video banking to enhance your banking services

Remote banking appointment

Provide effective remote advisor services

 

Get a simple video conferencing solution adapted to the financial sector. Easily manage your appointments and meetings from the comfort of your usual work environment.

  • 100% web-based solution, accessible on any device
  • Integrated schedule management and simplified appointment scheduling
  • High-definition video calling for a premium experience
Bank advisor productivity

Boost your advisors' productivity

 

Equip your teams with high-performance tools to maximize their efficiency and simplify their day-to-day work.

  • Easily collect identity (KYC) and documents
  • Co-browsing, screen sharing and live document transfer
  • Easy integration with your existing business tools
Customer retention

Build customer loyalty with a human touch

 

Strengthen remote customer engagement with empathetic, personalized video interactions.

  • Real-time video calls to create strong relationships
  • Customizable interface
  • Post-appointment satisfaction surveys for continuous improvement
Secure communication

Maximum security and data protection

 

Guarantee the confidentiality of your customers' communications and data with a secure, compliant solution.

  • End-to-end encryption for all communications
  • Secure access and reinforced authentication
  • Data hosted in Europe

Interested in our solutions?

Key figures

0%
Increasing remote selling conversion rate
0%
Reducing sales cycle
0%
Customer satisfaction rate for each video call
0%
European

What they are saying

"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"

Stéphane Cailleau
Field Service Manager / Groupe Atlantic

"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."

Lionel Mailhol
Technical Manager / Habitat Audois

"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."

Matthieu Juglas
Customer Training Manager / Polysoude

"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."

Fabrice Weber
Chief Warrant Officer / SDIS Haut-Rhin

"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."

Guillaume Chevalier
Technical Manager / Kiloutou

"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"

Henri Briere
Assistant Manager - Troubleshooting Call Center / Enedis

"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."

Franck Raguin
Customer Service Manager / Heidelberg

"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."

Julien Duprat
Technical Project Manager / Kiloutou

"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."

Laurent Buon
Expert / Eurexo

"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."

François Planaud
Executive Vice President / Safran Aircraft Engines

"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."

Rémy Verdier
Department Manager / Enedis

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