Field Service

Remote Visual Support for Field Service

Enhance the efficiency of your onsite interventions and maintenance with visual remote assistance. Empower your technicians to collaborate in real-time with remote experts to resolve issues faster.

Remote Visual Support for

Trusted by teams at

Burger King

Enedis

Heidelberg

Majorel

Polysoude

Safran

Achieve Your Field Service Goals

Increased Satisfaction

Deliver a high level of service to your clients and users.

Immediate Resolution

Accelerate response times and issue resolution.

Operational Efficiency

Use visual assistance to optimize your interventions.

Reduced Travel

Eliminate unnecessary technician on-site travel.

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Features

Co-browsing illustration of the Apizee solution

Boost Your Technicians' Productivity

Easily connect your field technicians with remote experts to swiftly address issues and minimize travel. Through video, remote experts can provide accurate diagnostics and assist technicians during their interventions.

Real-time Shared Annotations
Secure File Sharing
Remote snapshots

Report illustration of the Apizee solution

More Efficient On-field Interventions

Our intuitive interface enables easy management of interventions, customization of inspection checklists, and automatic generation of inspection reports. Specially tailored for field service challenges, Apizee seamlessly integrates with CMMS, CRM, and after-sales software.

Recording of Conversations and Media
Artificial Intelligence Features
Inspection Capabilities

Augmented reality illustration of the Apizee solution

A Multi-Device Experience

Apizee is compatible with various devices suited for fieldwork. Regardless of the environment, your technicians benefit from remote visual assistance. Experience high compatibility and streamline your operations.

Hands-free Use with Smart Glasses and Headsets
ATEX Smartphones and Tablets for Hazardous or Explosive Environments
Non-Destructive Testing (NDT) Equipment like HD Cameras, Endoscopes, or Borescopes

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Customizable SMS or Email Invitations
Multi-Participant Assistance
Augmented Reality (Real-time Shared Annotations, Visual Indicators on Video Stream)
Artificial Intelligence (Defect Characterization, Pattern Identification, Barcode and QR Code Reading)

Video Quality Adapted to Bandwidth and Screen Resolution Conditions
Media Geolocation
Screen Sharing
Recording of Video/Audio Discussions

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Key figures

0%

Increasing First-Call Resolution Rates

0%

Reducing Technician Travel

0%

Time-to-resolution savings

0%

Reducing Machine Downtime

Customer stories

Safran

Safran Aircraft Engines introduced B.SIde®, a remote endoscopy service built on Apizee's solution. This new service facilitates teleassistance between Safran experts and airline technicians, simplifying fleet management and optimizing global air operations.

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Heidelberg

Heidelberg France technicians utilize the Apizee solution for remote diagnostics and issue resolution. With video assistance, the company improves service quality, reduces travel costs, minimizes machine downtime, and enhances customer satisfaction.

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What they are saying

"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"

Stéphane Cailleau

Field Service Manager / Groupe Atlantic

"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."

Lionel Mailhol

Technical Manager / Habitat Audois

"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."

Matthieu Juglas

Customer Training Manager / Polysoude

"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."

Fabrice Weber

Chief Warrant Officer / SDIS Haut-Rhin

"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."

Guillaume Chevalier

Technical Manager / Kiloutou

"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"

Henri Briere

Assistant Manager - Troubleshooting Call Center / Enedis

"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."

Franck Raguin

Customer Service Manager / Heidelberg

"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."

Julien Duprat

Technical Project Manager / Kiloutou

"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."

Laurent Buon

Expert / Eurexo

"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."

François Planaud

Executive Vice President / Safran Aircraft Engines

"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."

Rémy Verdier

Department Manager / Enedis

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