Customer stories
How Safran Aircraft Engines offers its customers considerable savings thanks to Apizee
Find out how this world-class aircraft engine manufacturer uses video communications to optimize airline operations and fleet management.
Find out how this world-class aircraft engine manufacturer uses video communications to optimize airline operations and fleet management.
A maker of aircraft engines for 110 years, Safran, through its Aircraft Engines subsidiary, designs, develops, produces and markets, alone or in partnership, engines for civil and military aircraft, and for satellites. Safran Aircraft Engines’ business is based on a clear vision of the market, unrivaled expertise, state-of-the-art production capabilities and a complete range of services for optimized engine maintenance and fleet management.
In order to address airlines' needs to optimize operations and fleet management, Safran Aircraft Engines proposes an array of value-added services to its customers. Among these services is Safran Aircraft Engines' B.Side® an expertise-based service through a turnkey solution to give live advice remotely to airline's borescope inspectors in just one click.
Safran Aircraft Engines launched their B.SIde® service in the spring of 2019 in order to help inspectors accelerate decision making, reduce aircraft time on ground and assist them in on-the-job training for inspectors.
B.Side® is powered by Apizee's web platform that proposes several key functionalities:
Our B.Side® service help us maintain our close relationship with our customers by proposing a quick and easy way for them to get access to experts for technical questions. This solution has helped to save millions for our customers.
François Planaud
Executive Vice President, Commercial Engines Services & MRO
Thanks to live data exchange reducing decision-making time from days to hours. In some circumstances, situations have even been resolved instantaneously.
Best Customer Experience Conferences to Attend in 2025
17 Dec 2024
Explore the top customer service trends for 2025—a quick look at what’s shaping customer expectations and behaviors in the year ahead.
Customer service: trends not to miss in 2025
2 Dec 2024
Time to resolution is key to customer satisfaction. Learn how to reduce yours to offer efficient service that keeps buyers happy and more likely to repurchase.
Time to Resolution: What It Is and How To Reduce It
29 Nov 2024
Interested in our solutions?