Insurance

Visual Support for Insurance

Enhance agent efficiency and performance through visual claim support. Reduce your operational costs and enhance the satisfaction of your policyholders by offering human and reassuring interactions.

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How Insurance Teams Use Our Solutions

Guided Subscription
Support

Agents assist customers in choosing and completing their online subscriptions by viewing their screens and guiding them.

Quotes and Remote Risk Assessment

Insurance agents remotely assess properties to be insured using their clients' smartphone cameras. Less travel, more efficiency.

Claims Management and Remote Expertise

Used for damage assessments, video calls prevent the need for an expert to travel and accelerate claims processing.

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Customer satisfaction rate for each video call

Reduce travel to customer sites

Increasing remote selling conversion rate

Apizee Boosts Your Advisors' Responsiveness and Efficiency

Offer a Premium Customer Experience

Initiate a video sale through an easily shared link via SMS or email.
Benefit from high-quality video communication adaptable to all circumstances and customizable to your brand image.
Collect your clients' identity (KYC), documents, and supporting materials in a few customizable steps.

Achieve Complex Remote Sales

Use screen sharing and co-browsing to guide clients through the subscription process and help them navigate your interfaces.
Integrate electronic signatures and payments to seamlessly finalize transactions.
For a customer-centric approach, integrate our video platform with your customer relationship management, customer service, and contact center tools.

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Reduce Claims Lifecycle

When a claim occurs, the advisor initiates a video assistance to assess the policyholder's environment, without waiting for an expert to travel.
The client submits authentic supporting documents (geolocation, timestamp, etc.) via a web interface, independently or guided by an agent.
Automatically generate reports after each assessment, including expertise notes and HD photos from the remote visit.

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Secure Solution Integrated with Your Tools

Integrate video assistance into your favorite business tools, whether it's customer relationship management (CRM), contact center (CCaaS), customer service, or on-site intervention management (FSM).
Administer your organization precisely by controlling entities and agents' access to the solution.
Hosted in Europe, certified ISO27001 and HDS, ensuring security and confidentiality.

What they are saying

"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."

Lionel Mailhol

Technical Manager / Habitat Audois

"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."

Matthieu Juglas

Customer Training Manager / Polysoude

"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."

Fabrice Weber

Chief Warrant Officer / SDIS Haut-Rhin

"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."

Guillaume Chevalier

Technical Manager / Kiloutou

"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"

Henri Briere

Assistant Manager - Troubleshooting Call Center / Enedis

"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."

Franck Raguin

Customer Service Manager / Heidelberg

"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."

Julien Duprat

Technical Project Manager / Kiloutou

"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."

Laurent Buon

Expert / Eurexo

"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."

François Planaud

Executive Vice President / Safran Aircraft Engines

"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."

Rémy Verdier

Department Manager / Enedis

"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"

Stéphane Cailleau

Field Service Manager / Groupe Atlantic