Find out the key differences between WebSocket and WebRTC: pros, cons, and best use cases to make informed decisions for your customer service operations.
![WebSocket vs WebRTC: A Comprehensive Comparison]()
WebSocket vs WebRTC: A Comprehensive Comparison
2 Aug 2024
Discover the best customer satisfaction survey questions to ask in 2024 to boost loyalty and retention. Get actionable insights now!
![Best Customer Satisfaction Survey Questions to Ask]()
Best Customer Satisfaction Survey Questions to Ask
24 May 2024
Learn how to deal with difficult customers and implement company-wide practices that lead to more positive resolutions and long-term loyalty.
![How To Deal With Difficult Customers: Types, Tips, and Examples]()
How To Deal With Difficult Customers: Types, Tips, and Examples
2 May 2024
Learn how to implement co-browsing — a more secure form of screen sharing — to protect your customers’ data while walking them through digital processes.
![What Is Co-Browsing and Why Should You Use It?]()
What Is Co-Browsing and Why Should You Use It?
25 Apr 2024
Call center scripts shouldn’t become crutches for your agents. Here are five best practices to turn yours into guides for natural conversation.
![5 Call Center Script Best Practices for Engaging, Humanized Interactions]()
5 Call Center Script Best Practices for Engaging, Humanized Interactions
11 Apr 2024
If you want long-term insurance customer retention, you need to offer value and build relationships. Here are 11 strategies that help you do both.
![Insurance Customer Retention: 11 Best Strategies To Encourage Loyalty]()
Insurance Customer Retention: 11 Best Strategies To Encourage Loyalty
5 Apr 2024
Learn about 14 of the most insightful customer experience metrics you can measure. Plus, how to calculate your own benchmarks and improve them.
![14 Must-Know Customer Experience Metrics To Boost Retention and Revenue]()
14 Must-Know Customer Experience Metrics To Boost Retention and Revenue
29 Mar 2024
A video contact center can provide a more seamless customer experience and give you a competitive edge. Here’s why you should implement one in 2024.
![Why You Should Implement a Video Contact Center in 2024]()
Why You Should Implement a Video Contact Center in 2024
20 Mar 2024
CX leaders shouldn't pit chatbots against humans. Combine them for faster resolution and better experience.
![Chatbot vs Human: How To Combine the Best of Both Worlds]()
Chatbot vs Human: How To Combine the Best of Both Worlds
4 Mar 2024
Here is the list of best Call Center Conferences to attend in 2024. Check out the top events, summits and meetups globally that you can plan for this year.
![List of Best Call Center Conferences to Attend in 2024]()
List of Best Call Center Conferences to Attend in 2024
1 Mar 2024
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