If you want long-term insurance customer retention, you need to offer value and build relationships. Here are 11 strategies that help you do both.

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Insurance

Insurance Customer Retention: 11 Best Strategies To Encourage Loyalty

5 Apr 2024

Learn about 14 of the most insightful customer experience metrics you can measure. Plus, how to calculate your own benchmarks and improve them.

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Customer service

14 Must-Know Customer Experience Metrics To Boost Retention and Revenue

29 Mar 2024

A video contact center can provide a more seamless customer experience and give you a competitive edge. Here’s why you should implement one in 2024.

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Customer service

Why You Should Implement a Video Contact Center in 2024

20 Mar 2024

CX leaders shouldn't pit chatbots against humans. Combine them for faster resolution and better experience.

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Customer service

Chatbot vs Human: How To Combine the Best of Both Worlds

4 Mar 2024

Here is the list of best Call Center Conferences to attend in 2024. Check out the top events, summits and meetups globally that you can plan for this year.

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Customer service

List of Best Call Center Conferences to Attend in 2024

1 Mar 2024

Learn 30 customer service empathy statements based on scientific studies and psychological principles.

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Customer service

30 Science-Based Empathy Statements for Customer Service and Why They Work

15 Feb 2024

Visual engagement offers personalized customer experiences. Learn about the tools and brands using it.

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Customer service

What Is Visual Engagement and How Can It Boost Customer Satisfaction?

7 Feb 2024

The First Contact Resolution (FCR) rate is a key indicator of customer service performance. Learn why FCR is so important and how to improve it.

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Customer service

Maximizing First Contact Resolution to enhance Customer Experience

22 Jan 2024

Combine Apizee's video call support with Zendesk's customer service platform for greater efficiency, responsiveness, and closeness: this is the recipe for increasing customer sa...

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Blog

Why Customer Service Use Video Call in Zendesk

11 Dec 2023

Explore the definition of video chat, its advantages in customer service, and effective practices to offer more personalized experiences.

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Customer service

What is Video Chat: Benefits & Best Practices

1 Dec 2023