Learn 30 customer service empathy statements based on scientific studies and psychological principles.
![30 Science-Based Empathy Statements for Customer Service and Why They Work]()
30 Science-Based Empathy Statements for Customer Service and Why They Work
15 Feb 2024
Visual engagement offers personalized customer experiences. Learn about the tools and brands using it.
![What Is Visual Engagement and How Can It Boost Customer Satisfaction?]()
What Is Visual Engagement and How Can It Boost Customer Satisfaction?
7 Feb 2024
The First Contact Resolution (FCR) rate is a key indicator of customer service performance. Learn why FCR is so important and how to improve it.
![Maximizing First Contact Resolution to enhance Customer Experience]()
Maximizing First Contact Resolution to enhance Customer Experience
22 Jan 2024
Combine Apizee's video call support with Zendesk's customer service platform for greater efficiency, responsiveness, and closeness: this is the recipe for increasing customer sa...
![Why Customer Service Use Video Call in Zendesk]()
Why Customer Service Use Video Call in Zendesk
11 Dec 2023
Explore the definition of video chat, its advantages in customer service, and effective practices to offer more personalized experiences.
![What is Video Chat: Benefits & Best Practices]()
What is Video Chat: Benefits & Best Practices
1 Dec 2023
Dive into the future of customer service! Discover how Gartner envisions 2028 with transformative technologies: Generative AI, CUIs, and Digital Customer Service.
![Three Technologies That Will Transform Customer Service and Support By 2028]()
Three Technologies That Will Transform Customer Service and Support By 2028
13 Oct 2023
Discover the changing dynamics of brand-consumer relationships in the Relationship Economy 2023. Explore Twilio's latest report findings, highlighting the shift from brand loyal...
![The Evolution of Brand-Consumer Loyalty: Insights from Relationship Economy 2023 Report]()
The Evolution of Brand-Consumer Loyalty: Insights from Relationship Economy 2023 Report
29 Sep 2023
Discover the latest trends in customer service as we delve into the groundbreaking "Voice of the European Contact Centre Consumer". Gain valuable insights into consumer preferen...
![Evolving Customer Service in Europe: Insights from the Voice of the European Contact Centre Consumer]()
Evolving Customer Service in Europe: Insights from the Voice of the European Contact Centre Consumer
15 Sep 2023
![Why Truck Rolls Are Costing You So Much – And What To Do About It]()
Why Truck Rolls Are Costing You So Much – And What To Do About It
16 Aug 2023
![5 AI-Powered Contact Center Automation Trends for 2024]()
5 AI-Powered Contact Center Automation Trends for 2024
8 Jun 2023
