CX leaders shouldn't pit chatbots against humans. Combine them for faster resolution and better experience.

Read more

Customer service

Chatbot vs Human: How To Combine the Best of Both Worlds

4 Mar 2024

Here is the list of best Call Center Conferences to attend in 2024. Check out the top events, summits and meetups globally that you can plan for this year.

Read more

Customer service

List of Best Call Center Conferences to Attend in 2024

1 Mar 2024

Learn 30 customer service empathy statements based on scientific studies and psychological principles.

Read more

Customer service

30 Science-Based Empathy Statements for Customer Service and Why They Work

15 Feb 2024

Visual engagement offers personalized customer experiences. Learn about the tools and brands using it.

Read more

Customer service

What Is Visual Engagement and How Can It Boost Customer Satisfaction?

7 Feb 2024

The First Contact Resolution (FCR) rate is a key indicator of customer service performance. Learn why FCR is so important and how to improve it.

Read more

Customer service

Maximizing First Contact Resolution to enhance Customer Experience

22 Jan 2024

Explore the definition of video chat, its advantages in customer service, and effective practices to offer more personalized experiences.

Read more

Customer service

What is Video Chat: Benefits & Best Practices

1 Dec 2023

Dive into the future of customer service! Discover how Gartner envisions 2028 with transformative technologies: Generative AI, CUIs, and Digital Customer Service.

Read more

Customer service

Three Technologies That Will Transform Customer Service and Support By 2028

13 Oct 2023

Discover the changing dynamics of brand-consumer relationships in the Relationship Economy 2023. Explore Twilio's latest report findings, highlighting the shift from brand loyal...

Read more

Customer service

The Evolution of Brand-Consumer Loyalty: Insights from Relationship Economy 2023 Report

29 Sep 2023

Discover the latest trends in customer service as we delve into the groundbreaking "Voice of the European Contact Centre Consumer". Gain valuable insights into consumer preferen...

Read more

Customer service

Evolving Customer Service in Europe: Insights from the Voice of the European Contact Centre Consumer

15 Sep 2023

Read more

Customer service

5 AI-Powered Contact Center Automation Trends for 2025

8 Jun 2023