Explore key findings from the Genesys State of Customer Experience report. Learn how AI, omnichannel strategies, and video chat are transforming CX and enhancing customer satisf...
![The State of Customer Experience report by Genesys : Key Insights and Trends]()
The State of Customer Experience report by Genesys : Key Insights and Trends
27 Mar 2025
Despite AI and automation, customers still prefer to speak to a human for support. Discover why human interaction remains essential for great customer service.
![Why Customers Still Want to Speak to a Human in Customer Service]()
Why Customers Still Want to Speak to a Human in Customer Service
17 Mar 2025
Learn how to effectively handle complex customer problems with expert strategies that drive satisfaction, loyalty, and long-term business success.
![How to Solve Complex Customer Problems and Boost Loyalty]()
How to Solve Complex Customer Problems and Boost Loyalty
21 Feb 2025
Learn the best practices for escalation management, how to handle complex customer issues, and the role of AI in improving support workflows.
![How to Master Escalation Management and Improve Customer Satisfaction]()
How to Master Escalation Management and Improve Customer Satisfaction
7 Feb 2025
![Best Customer Experience Conferences to Attend in 2025]()
Best Customer Experience Conferences to Attend in 2025
17 Dec 2024
Explore the top customer service trends for 2025—a quick look at what’s shaping customer expectations and behaviors in the year ahead.
![Customer service: trends not to miss in 2025]()
Customer service: trends not to miss in 2025
2 Dec 2024
Time to resolution is key to customer satisfaction. Learn how to reduce yours to offer efficient service that keeps buyers happy and more likely to repurchase.
![Time to Resolution: What It Is and How To Reduce It]()
Time to Resolution: What It Is and How To Reduce It
29 Nov 2024
Looking to decrease call volume? Discover actionable strategies and tools to grow efficiency without sacrificing quality.
![Top 7 Call reduction strategies to elevate the customer experience]()
Top 7 Call reduction strategies to elevate the customer experience
22 Nov 2024
Discover the six best steps for managing product returns to streamline business operations, minimize return-related costs, and satisfy customers.
![Everything You Need to Know About Product Returns]()
Everything You Need to Know About Product Returns
7 Nov 2024
Find out how to use emojis in your customer service to humanize your interactions. Which emojis to choose and when to use them? Learn more here.
![Emojis in customer service: a way to humanize interactions]()
Emojis in customer service: a way to humanize interactions
9 Sep 2024
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