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    Understanding the different types of customer engagement models and how to choose the right one for your business

    Customer service

    Understanding the different types of customer engagement models and how to choose the right one for your business

    19 Jan 2023

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    What is Customer Experience Transformation? How to Delight and Retain More Customers

    Customer service

    What is Customer Experience Transformation? How to Delight and Retain More Customers

    5 Dec 2022

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    Salesforce’s State of Service 2022 Report

    Customer service

    Salesforce’s State of Service 2022 Report

    17 Oct 2022

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    5 tips for successful remote meetings

    Customer service

    5 tips for successful remote meetings

    21 Jun 2022

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    Remote customer relations: top 5 customer irritants and how to deal with them

    Customer service

    Remote customer relations: top 5 customer irritants and how to deal with them

    19 May 2022

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    [Infographic] The key figures of video communication for customer relations

    Customer service

    [Infographic] The key figures of video communication for customer relations

    5 May 2022

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    How can visual assistance contribute to reducing the Customer Effort Score

    Customer service

    How can visual assistance contribute to reducing the Customer Effort Score

    26 Apr 2022

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    The employee experience at the service of the customer experience

    Customer service

    The employee experience at the service of the customer experience

    13 Apr 2022

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    5 ways to turn customer service into a profit center with visual assistance

    Customer service

    5 ways to turn customer service into a profit center with visual assistance

    6 Jan 2022

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    The 5 moments of truth in customer relations

    Customer service

    The 5 moments of truth in customer relations

    2 Dec 2021