Case study enedis deploys apizee diag to make field interventions more reliable
Customer cases

Case study: Enedis deploys Apizee Diag to make field
interventions more reliable

09/07/2020Web Master

Table of contents

Enedis deployed Apizee Diag to allow its network technicians to have a real-time visual assistance with their supervisors during a field intervention.

 

Objective: to secure diagnosis and achieve interventions of an absolute reliability.

 

When technicians face with a complex ground situation, they share real-time video stream of their smartphone’s camera; the experts take photos remotely, annotate them and speed up the problem resolution.

 

“The big advantage of Apizee is that we can interact in real-time with agents at any time.”

Olivier Minaud, Head of Operational Base Enedis La Roche sur Yon

 

 

Apizee Diag | Read more     Request a demo

 

Read also :

Enedis Innovation Awards 2016 : two awards for the solutions developed by Enedis Pays de la Loire in partnership with Apizee

With Apizee Diag, Enedis Bretagne reduces technicians travel by 15%

Did you like this article? Subscribe to our newsletter

Blog

  • Explore key findings from the Genesys State of Customer Experience report. Learn how AI, omnichannel strategies, and video chat are transforming CX and enhancing customer satisf...

    Read more

    The State of Customer Experience report by Genesys : Key Insights and Trends

    Customer service

    The State of Customer Experience report by Genesys : Key Insights and Trends

    27 Mar 2025

  • Despite AI and automation, customers still prefer to speak to a human for support. Discover why human interaction remains essential for great customer service.

    Read more

    Why Customers Still Want to Speak to a Human in Customer Service

    Customer service

    Why Customers Still Want to Speak to a Human in Customer Service

    17 Mar 2025

  • Discover the top customer experience influencers in Europe, shaping the future of CX and customer service.

    Read more

    Top 100 Customer Experience Influencers to follow

    CX Influencers

    Top 100 Customer Experience Influencers to follow

    10 Mar 2025

<< First < Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 Last >>

Interested in our solutions?