From Maddyness UK, March 2024
In the rapidly evolving landscape of customer experience, the debate over the use of AI chatbots versus human support continues to intrigue and challenge customer experience leaders…
To read full article, visit Maddyness
Explore key findings from the Genesys State of Customer Experience report. Learn how AI, omnichannel strategies, and video chat are transforming CX and enhancing customer satisf...
The State of Customer Experience report by Genesys : Key Insights and Trends
27 Mar 2025
Despite AI and automation, customers still prefer to speak to a human for support. Discover why human interaction remains essential for great customer service.
Why Customers Still Want to Speak to a Human in Customer Service
17 Mar 2025
Discover the top customer experience influencers in Europe, shaping the future of CX and customer service.
Top 100 Customer Experience Influencers to follow
10 Mar 2025
Interested in our solutions?
