Features
Simple and Fast Remote Assistance
There's nothing more frustrating for your customers than having to download an app for a video call. With Apizee, assist your customers remotely with a few clicks on any device through a simple web browser.
- Access via smartphone, computer, or tablet
- No installation or app download required
- Available across all browsers
Save Time and Resources
Guide your customers using collaborative features to swiftly resolve their issues. Reduce technician travel and average handling time for support or expertise requests.
- Screen sharing and co-browsing
- Remote snapshots
- File transfer
Manage and Analyze Support Requests
All the information your teams need available in one easily accessible place. Efficiently manage customer requests with our intuitive management interface, allowing you to track ticket status in real-time.
- History and statistics
- Media storage associated with support tickets
- Integration with your business tools (customer support software, CRM, etc.)