Customer stories

How Safran Aircraft Engines offers its customers considerable savings thanks to Apizee

Find out how this world-class aircraft engine manufacturer uses video communications to optimize airline operations and fleet management.

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B.SIde® users

Customers interested in this service, covering more than 800 aircraft

0M€

Of heavy operations avoided

Safran

A maker of aircraft engines for 110 years, Safran, through its Aircraft Engines subsidiary, designs, develops, produces and markets, alone or in partnership, engines for civil and military aircraft, and for satellites. Safran Aircraft Engines’ business is based on a clear vision of the market, unrivaled expertise, state-of-the-art production capabilities and a complete range of services for optimized engine maintenance and fleet management.

Challenge

In order to address airlines' needs to optimize operations and fleet management, Safran Aircraft Engines proposes an array of value-added services to its customers. Among these services is Safran Aircraft Engines' B.Side® an expertise-based service through a turnkey solution to give live advice remotely to airline's borescope inspectors in just one click.

Apizee solution

Safran Aircraft Engines launched their B.SIde® service in the spring of 2019 in order to help inspectors accelerate decision making, reduce aircraft time on ground and assist them in on-the-job training for inspectors.

B.Side® is powered by Apizee's web platform that proposes several key functionalities:

A web-based visual and collaborative conferencing solution to put technicians in contact with experts
A smart checklist and automatic reporting tool
Easy cloud access and storage to share inspection reports and media

Our B.Side® service help us maintain our close relationship with our customers by proposing a quick and easy way for them to get access to experts for technical questions. This solution has helped to save millions for our customers.

François Planaud

Executive Vice President, Commercial Engines Services & MRO

Thanks to live data exchange reducing decision-making time from days to hours. In some circumstances, situations have even been resolved instantaneously.

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