Customer stories
How Safran Aircraft Engines offers its customers considerable savings thanks to Apizee
Find out how this world-class aircraft engine manufacturer uses video communications to optimize airline operations and fleet management.
Find out how this world-class aircraft engine manufacturer uses video communications to optimize airline operations and fleet management.
A maker of aircraft engines for 110 years, Safran, through its Aircraft Engines subsidiary, designs, develops, produces and markets, alone or in partnership, engines for civil and military aircraft, and for satellites. Safran Aircraft Engines’ business is based on a clear vision of the market, unrivaled expertise, state-of-the-art production capabilities and a complete range of services for optimized engine maintenance and fleet management.
In order to address airlines' needs to optimize operations and fleet management, Safran Aircraft Engines proposes an array of value-added services to its customers. Among these services is Safran Aircraft Engines' B.Side® an expertise-based service through a turnkey solution to give live advice remotely to airline's borescope inspectors in just one click.
Safran Aircraft Engines launched their B.SIde® service in the spring of 2019 in order to help inspectors accelerate decision making, reduce aircraft time on ground and assist them in on-the-job training for inspectors.
B.Side® is powered by Apizee's web platform that proposes several key functionalities:
Our B.Side® service help us maintain our close relationship with our customers by proposing a quick and easy way for them to get access to experts for technical questions. This solution has helped to save millions for our customers.
François Planaud
Executive Vice President, Commercial Engines Services & MRO
Thanks to live data exchange reducing decision-making time from days to hours. In some circumstances, situations have even been resolved instantaneously.
Looking to decrease call volume? Discover actionable strategies and tools to grow efficiency without sacrificing quality.
Top 7 Call reduction strategies to elevate the customer experience
22 Nov 2024
Discover the six best steps for managing product returns to streamline business operations, minimize return-related costs, and satisfy customers.
Everything You Need to Know About Product Returns
7 Nov 2024
Find out how to use emojis in your customer service to humanize your interactions. Which emojis to choose and when to use them? Learn more here.
Emojis in customer service: a way to humanize interactions
9 Sep 2024
Interested in our solutions?