Apizee solution
Habitat Audois has chosen the Apizee solution to provide a video troubleshooting service to its customers.
When customers encounter a problem, they contact a technical platform by phone. The assistant asks a few first-level questions to determine whether it is wise to proceed with a video troubleshooting. If the tenant is at the scene of the incident, the video session is proposed immediately, if not, the session is scheduled later.
The customer does not need to download any application or create an account. A single click is enough to start the video troubleshooting session. The customer is guided by the technician to solve the problem or perform a remote diagnosis.
Thanks to Apizee we have reduced the amount of travel for our technicians, accelerated the processing of service requests and the decision-making on the type of service and the area of expertise of the technician or the provider who will perform the service.
Lionel Mailhol
Technical Manager
The solution was quickly adopted by the technical department of Habitat Audois thanks to a personalized and quality customer support which allowed to adapt the solution to the needs and objectives of the department.
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