Best Customer Experience Conferences to Attend in 2025
17/12/2024Charles Kergaravat
Table of contents
Attending a customer experience conference offer professionals the chance to keep current on the most recent trends and best practices in the sector, network with other professionals, and get knowledge from thought leaders and industry insiders. For people involved in customer experience management, these events, which take place all around the world, provide a plethora of insightful knowledge.
In this article, we will share a list of top customer experience conferences and examine the advantages of attending some of the most well-known conferences from across the world. Whether you’re a newcomer in the industry or a seasoned pro, attending a customer experience conference may help you keep current and improve your abilities, which will eventually produce better outcomes for your business and a more positive customer experience.
Must-Attend Customer Experience Conferences in 2025
We have selected for you the must-attend customer service conferences for 2025.
1. CX Exchange USA
February 25-26 | Fort Lauderdale, US
The CX USA Exchange is an exclusive trade show bringing together customer experience leaders and experts in the U.S. This event provides a platform for sharing innovative ideas and best practices to drive customer experience excellence. The CX USA Exchange aims to inspire companies to rethink and continuously improve their approach to customer satisfaction.
2. Customer Contact Week Australia & New Zealand
March 4-6 | Gold Coast, Australia
Customer Contact Week is an annual conference dedicated to innovation and excellence in customer experience management. This event brings together industry leaders to share insights, discuss best practices and explore the latest trends in customer service. It aims to inspire professionals to transform their approaches to delivering an exceptional customer experience.
3. x4 Summit (Qualtrics)
March 18-20 | Salt Lake City, US
Qualtrics' x4 Summit represents the must-attend Experience Management (XM) summit, hosted by the cutting-edge leader in XM solutions. Qualtrics is revolutionizing the management of customer, employee, product and brand experiences, already trusted by more than 18,000 organizations. The x4 Summit embodies the convergence of expertise, inspiration and transformation in customer experience management.
4. All4Customer
April 1-3 | Paris, France
All4Customer is a trade show designed to bring together marketing and customer relations professionals who share a common ambition: to make a difference in the eyes of customers and strengthen their loyalty. Formerly known as Stratégie clients and E-marketing, the two trade shows are merging under the All4Customer Paris banner, while retaining their visit itineraries and dedicated conferences. The show addresses today's major upheavals, such as e-commerce, artificial intelligence, environmental demands and new customer expectations, offering professionals an opportunity to learn about new marketing and customer relations disciplines, while exploring the latest technologies and solutions.
5. CX North America by Forrester
June 23-26 | Nashville, US & Online
Forrester CX North America is a major conference in the United States offering perspectives on elevating customer experience (CX) to center-of-excellence status. This prestigious event enables attendees to broaden the influence of customer experience across the entire ecosystem, providing essential insights for optimizing customer experience strategies.
6. Genesys xperience
September 8-10 | Nashville, US
Xperience 2025 will introduce you to the latest advances in digital, AI and customer journey management, highlighting how AI-powered experience orchestration can set you apart from the competition.
7. CX Retail Exchange USA
September 23-24 | Texas, US
The CX Retail Exchange USA is an annual gathering of customer experience (CX) leaders from leading US brands, providing a platform to share innovative strategies and cutting-edge solutions in an increasingly volatile retail environment. Faced with a volatile retail landscape, industry leaders are exploring innovative ways to adapt and advance their brands while keeping a high-quality customer experience at the heart of their concerns.
8. CS100 Summit
September 22 | Sundance Mountain Resort, US
The CS100 Summit 2025, organized by ClientSuccess, is the flagship event for customer success executives. Limited to 100 attendees, it aims to drive inspiration and innovation in customer success leadership, bringing together the industry's top executives to shape the future of customer success. It is recognized as the best customer success leadership conference.
9. Customer Contact Week Europe
October 6-8 | Amsterdam, Netherlands
The Customer Contact Week Europe offers a unique opportunity to be a disruptor rather than suffer disruption. The summit promises cutting-edge insights from customer engagement industry leaders, including Europe's first-ever Customer Management Disrupt-a-Thon, an awards ceremony, innovative learning formats and over 100 new expert speakers across the 3-day summit. Discover the latest implementation strategies for diversifying, boosting efficiency and harnessing the limitless potential of automation and AI to decisively address complex customer and business needs.
10. CX BFSI USA
October 15-16 | US
The CX Exchange for Banking, Financial Services and Insurance (CX BFSI USA) is an event dedicated to exploring the ongoing evolution of the customer experience in the banking, financial and insurance sectors in the United States. Launched a decade ago, this initiative emerged at a time when challenger banks and insurtechs were beginning to redefine the financial experience. Today, in our digital environment, the event aims to help customer experience leaders deliver interactions that combine the speed of Amazon with the personalization of a luxury service, while remaining at the forefront of technological advances.
Why You Should Attend a Customer Experience Conference This Year?
Attending a customer experience conference can provide a number of benefits, including the opportunity to stay up-to-date on industry trends and best practices, network with other professionals in the field, learn from experts and thought leaders, get inspired and motivated, and identify new ways to improve your company’s customer experience. Ultimately, attending a customer experience conference can help you gain valuable insights and skills that can benefit both you and your company, leading to increased customer satisfaction and loyalty.
Here are a few reasons to attend a CX conference this year:
1/ Stay up-to-date on industry trends and best practices: Attending a customer experience conference can help you stay abreast of the latest trends and best practices in the industry.
2/ Network with industry professionals: Conferences provide an opportunity to network with other professionals in your field, exchange ideas, and build relationships.
3/ Learn from experts and thought leaders: Customer experience conferences often feature keynote speakers and panelists who are experts in the field and can provide valuable insights and perspective.
4/ Get inspired and motivated: Conferences can be a great source of inspiration and motivation, especially if you’re feeling stuck in your current role or looking for ways to improve your skills.
5/ Improve your company’s customer experience: Attending a customer experience conference can help you identify new ways to improve customer experience, which can ultimately lead to increased customer satisfaction and loyalty.
How to Choose the Ideal Customer Experience Conference?
There are hundreds of trade shows dedicated to Customer Experience and Customer Relations, but it's impossible to attend them all. So how do you decide which one to attend? According to what criteria?
Reputation Study the event's reputation by assessing the speakers, the diversity of topics covered and feedback from past attendees. A strong program featuring industry experts and thought leaders is a reliable indicator of conference value.
Industry diversity
Evaluate the diversity of industries represented at the conference. A mix of perspectives can offer a better understanding of challenges and solutions. Make sure the topics discussed are relevant to your professional interests and goals.
Networking Evaluate the networking opportunities offered by the show. Events featuring structured networking sessions, roundtables or social moments can facilitate getting in touch with industry peers, potential collaborators and mentors.
Return on investment Carefully consider registration fees, early bird discounts and any additional costs associated with participation (hotel, restaurant, transport, etc...). It's essential to balance these costs against the expected value.
Convincing Your Manager to Approve Your Customer Experience Conference Attendance
Attending an industry conference can be a great opportunity to stay up-to-date on the latest trends, learn from experts and thought leaders, and network with other professionals in your field. However, getting your manager to approve your attendance can sometimes be a challenge. To increase your chances of getting the green light, it’s important to clearly articulate the value of attending the conference and make a solid case for why it will benefit both you and your company.
Here are five tips to help you get your manager’s approval to attend an industry conference:
1/ Demonstrate the value of attending: Explain to your manager how attending the conference will benefit both you and your company. For example, you could highlight the opportunity to learn from experts and thought leaders, stay up-to-date on industry trends and best practices, or network with other professionals in your field.
2/ Make a solid case: Be prepared to explain why attending this specific conference is important, and how it will help you achieve your goals or contribute to the company’s overall objectives.
3/ Offer to share your learning: After the conference, consider presenting your key takeaways to your team or department, or writing a summary report that highlights the most valuable insights and ideas you gained.
4/ Discuss cost and logistics: Talk to your manager about the cost of attending the conference, including any travel and accommodation expenses. If there are any ways to reduce costs, such as sharing a hotel room or using frequent flyer points, be sure to mention them.
5/ Be open to negotiation: If your manager is hesitant to approve your attendance, try to find a compromise. For example, you might suggest attending just a portion of the conference, or finding a way to offset the cost by taking on additional responsibilities or projects.
How to Plan for a Customer Experience Conference
A customer experience conference can be an excellent investment in your professional development, but in order to make the most of the experience, you must arrive prepared and utilize your time efficiently. There are a variety of recommended practices to bear in mind, from organizing before of time and networking to taking notes and following up. You can interact with the conference, network with other attendees, and share your experience with your network by using social media before, during, and after the conference.
Here are some crucial pointers to help you maximize your conference experience:
Plan ahead: Review the conference schedule and create a plan for which sessions and events you want to attend.
Network: Take advantage of networking breaks and events to introduce yourself and make connections.
Take notes: Bring a notepad or device to take notes during the sessions and events you attend.
Follow up: After the conference, make sure to follow up with any new contacts you made.
Apply what you’ve learned: Take what you’ve learned and apply it to your work to help improve your company’s customer experience.
Use social media to engage with the conference: Follow the conference’s social media accounts and engage with their posts. Use the conference’s designated hashtag to share your thoughts and insights on the sessions you attend.
Connect with other attendees on social media: Use social media to connect with other attendees before, during, and after the conference.
Share your conference experience on social media: Share your conference experience on your own social media accounts to give your followers a glimpse into what you’re learning and experiencing.
Engage with conference sponsors: If the conference has sponsors, make sure to follow their social media accounts and engage with their content.
Conclusion
In conclusion, investing in your professional development by attending customer experience conferences can be really beneficial. The opportunity to stay current on industry trends and best practices, network with other professionals, learn from experts and thought leaders, get inspired and motivated, and discover new ways to improve your company’s customer experience are just a few of the many valuable insights and information that these events provide for those working in customer experience management. Various well-known customer experience conferences are hosted all around the world, and each one provides a distinct viewpoint and insightful information. We advise you to think about going to a customer experience conference in the future to develop your knowledge and stay up to date in this ever-changing industry.
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