What is CSAT?

Customer Satisfaction Score (CSAT) is a measure of how happy customers are with your business. It's usually measured on a scale from 1-10 and is calculated by asking customers how they'd rate their satisfaction with your company.

CSAT is an important metric for companies because it shows how well you're doing at building relationships with your customers, which can lead to more sales, more growth, and more profit.

1. It helps you understand your customers' needs so you can meet them better.

2. It provides insight into problems customers are having with your brand so you can fix them as soon as possible.

3. It helps you get a sense of how much customer satisfaction has improved over time.

CSAT can be tracked by asking users to complete a survey about their experience using the product or service. For example, if your company provides an online platform for teachers to share lesson plans, you could ask teachers to fill out a survey on their experience after they've been using your platform for two weeks. You can then use that data to track whether or not users are happy with your service.