Webcallback solution

Don’t make your customers wait in line to get in touch with an advisor. With Apizee, your web users have the opportunity to be called back for free immediately or schedule the call back on a chosen time slot.

Why use Apizee?

Improve customer experience

79% of customers are satisfied with webcallback

Reduce waiting time

87% of customers expect to wait less than 4 minutes on the phone

Increase your conversion rates

23% of increase on the average customer basket

Reduce drop-out rates

40% of reduction on drop-out rates

Features

Immediate call-back

Immediate call-back of your users on the phone number of their choice

Scheduled call-back

Possibility to set slots to schedule the call-back during opening hours or on selected times

Custom widget

Choice of call-back button location, choice of design to adapt it to your graphic charter

Statistics

Statistics on the number of calls, answered, unanswered, duration of calls, call-back delay times…

Administration console

Module to manage profiles and user rights. Management of time slots and holidays

International call-back

Webcallback to any destination

Interested in our solutions?

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Use Cases

Bank and Insurance customer service

Allow customers who need banking and/or insurance advice to reach you without waiting in a phone queue.

After-sales support

In just one click, give your customers the opportunity to be called back by your support or after-sales service to answer their concerns and help them to quickly solve any problem.

E-commerce

The slightest doubt can turn into a cart abandonment. Let your customers request a free Web Callback to answer their questions about a product, delivery, payment, etc.

Booking services

Offer your customers and prospects abroad, traveling or on a business trip to the possibility to join your agents for free.

What they are saying

"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"

Stéphane Cailleau

Field Service Manager / Groupe Atlantic

"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."

Lionel Mailhol

Technical Manager / Habitat Audois

"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."

Matthieu Juglas

Customer Training Manager / Polysoude

"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."

Fabrice Weber

Chief Warrant Officer / SDIS Haut-Rhin

"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."

Guillaume Chevalier

Technical Manager / Kiloutou

"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"

Henri Briere

Assistant Manager - Troubleshooting Call Center / Enedis

"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."

Franck Raguin

Customer Service Manager / Heidelberg

"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."

Julien Duprat

Technical Project Manager / Kiloutou

"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."

Laurent Buon

Expert / Eurexo

"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."

François Planaud

Executive Vice President / Safran Aircraft Engines

"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."

Rémy Verdier

Department Manager / Enedis

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