Apizee solutions are 100% web-based and do not require any software installation. However, according to the browsers and features you’re using, you might be required to install a browser extension.
This feature is available on Chrome and Firefox only and requires a plugin. Click on the screensharing button. Chrome and Firefox will automatically ask you to install the plugin.
Firefox will ask you to allow audio/video devices every time a call is set. Click on “allow” or use Chrome instead.
The chat box hasn’t detected any audio/video device. Close the communication window, plug in your devices and refresh the page.
User has closed/ disconnected the window or the chatbox. Try sending the message again if the visitor is still online.
Audio and video calls work only under HTTPS. Make sure your website includes HTTPS in the URL and has the right certificates.
Log in to the Web Administration Portal on cloud.apizee.com with your enterprise ID. Go to “My account”, then “Users” and “Add a user” (top left).
Log in to the Web Administration Portal on cloud.apizee.com and click on “Create an account”. Follow the steps from there.
Log in to the Web Administration Portal on cloud.apizee.com and follow the instructions after clicking on “Forgotten password”.
We currently accept PayPal, Mastercard and Visa payments.
Yes, you can change your plan at any time. Remaining balances will be automatically added or deducted from your next invoice.
A specific number of users is assigned to each enterprise when created. Please contact us to extend the authorized number of users.
Please describe your problem in the form below and our support team will get back to you as soon as possible.