In a customer relations landscape now evolving day by day, customer service has become a key differentiator for consumers. Customer service and quality support has become one of the main drivers of the purchasing decision.
Typical customer support models rely on the phone channel to solve customer problems. But customer support can be optimized through video visual assistance. In fact, visualizing the customer’s environment and guiding her or him in real-time video, can lead to a faster and more efficient resolution of an issue and improve the customer experience.
Apizee will be on Stratégie Clients from April 10 to 12, 2018, an edition built around the theme of the augmented customer relations.
Our team will showcase our solutions and demos for remote visual assistance. Discover how to:
Learn how to deal with difficult customers and implement company-wide practices that lead to more positive resolutions and long-term loyalty.
How To Deal With Difficult Customers: Types, Tips, and Examples
2 May 2024
Learn how to implement co-browsing — a more secure form of screen sharing — to protect your customers’ data while walking them through digital processes.
What Is Co-Browsing and Why Should You Use It?
25 Apr 2024
Call center scripts shouldn’t become crutches for your agents. Here are five best practices to turn yours into guides for natural conversation.
5 Call Center Script Best Practices for Engaging, Humanized Interactions
11 Apr 2024
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