Utilities & manufacturing
Visual Assistance for Utilities and Manufacturing
Empower your field service agents to swiftly resolve issues through remote visual support solutions. Reduce machine downtime while enhance customer satisfaction.
Utilities & manufacturing
Empower your field service agents to swiftly resolve issues through remote visual support solutions. Reduce machine downtime while enhance customer satisfaction.
"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."
"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."
"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."
"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."
"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"
"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."
"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."
"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"
"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."
"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."
"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."
Learn how to implement co-browsing — a more secure form of screen sharing — to protect your customers’ data while walking them through digital processes.
What Is Co-Browsing and Why Should You Use It?
25 Apr 2024
Call center scripts shouldn’t become crutches for your agents. Here are five best practices to turn yours into guides for natural conversation.
5 Call Center Script Best Practices for Engaging, Humanized Interactions
11 Apr 2024
If you want long-term insurance customer retention, you need to offer value and build relationships. Here are 11 strategies that help you do both.
Insurance Customer Retention: 11 Best Strategies To Encourage Loyalty
5 Apr 2024
Interested in our solutions?
