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Multimedia Communications

Which web browsers does Apizee support ?

Do I have to download something to make a call?

Cannot share my screen

Why Firefox asks me to authorize media?

Cannot see the “call” button

Apizee chat: message not sent : “user is not online”

User 1 can see and hear user 2. User 2 cannot see nor hear user 1.

Cannot access media (camera and microphone)

I can see other contacts but they cannot see me.

On call establishment, video flows cannot be established

I cannot type the end of my message / I cannot paste the whole message into the chatbox.

Communication window shows “ongoing call” even if I have declined the call

I want to choose a specific camera when launching a video call



Apizee Contact specific

I am connected as an agent but the visitors cannot see me as available on my website.

Audio & video calls won’t work on Chrome or Opera



Account and Payments

Are all features provided within the free trial period?

I want to add a new user to an existing enterprise

I want to create a new enterprise

I have forgotten my password.

Which types of payment are accepted ?

Can I upgrade or downgrade my plan ?

I have reached the maximum number of users I can create/add



Still can’t find an answer to your problem?

Please describe your problem in the form below and our support team will get back to you as soon as possible.Don’t forget to mention your customer ID (free users will be answered on a best-effort basis).