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Customer stories

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  • Learn how to implement co-browsing — a more secure form of screen sharing — to protect your customers’ data while walking them through digital processes.

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    What Is Co-Browsing and Why Should You Use It?

    Customer service

    What Is Co-Browsing and Why Should You Use It?

    25 Apr 2024

  • Call center scripts shouldn’t become crutches for your agents. Here are five best practices to turn yours into guides for natural conversation.

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    5 Call Center Script Best Practices for Engaging, Humanized Interactions

    Customer service

    5 Call Center Script Best Practices for Engaging, Humanized Interactions

    11 Apr 2024

  • If you want long-term insurance customer retention, you need to offer value and build relationships. Here are 11 strategies that help you do both.

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    Insurance Customer Retention: 11 Best Strategies To Encourage Loyalty

    Insurance

    Insurance Customer Retention: 11 Best Strategies To Encourage Loyalty

    5 Apr 2024

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