Video at the heart of Customer Experience

Humanize your customer service interactions with secure real-time visual support. Solve customer issues faster, reduce your carbon footprint while boosting customer satisfaction.

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Customer service

Field service

Meeting

Telehealth

Remote Visual Support for Customer Service

Combine digital innovation and human interaction to enhance your customer support, leveraging the power of visual assistance to swiftly resolve queries, streamline operations, and maintain a personalized, tailor-made human approach.

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Remote Visual Support for Field Service

Optimize your field service operations and elevate technician performance by seamlessly integrating remote visual support, boosting first-time fix rates and expediting time-to-resolution through accurate pre-planning and diagnostics for unparalleled operational efficiency.

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Simplified Scheduling, Seamless Video Conferencing

Cut out the hassle of meeting scheduling with our streamlined video conferencing solution, ensuring effortless and secure interactions. Start your meetings quickly in a few clicks, without the need for installation or downloading an application.

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Integrate Video Calls into Your Telehealth Service

Conduct real-time video consultations with patients, all while ensuring the utmost security and convenience. Our user-friendly telemedicine solution empowers you to effortlessly connect with patients, diagnose conditions, prescribe treatments, and provide medical advice remotely, without the hassle of application downloads or installations.

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What they are saying

"We can maintain close proximity to our customers when they have technical questions. This device is a major source of savings for our customers. Decision-making time can be reduced from a few days to a few hours."

François Planaud

Executive Vice President / Safran Aircraft Engines

"ENEDIS Bretagne implemented the Snap Racco solution using Apizee to avoid systematic travel. Thanks to the use of Apizee, ENEDIS Bretagne has succeeded in reducing travel by its connection technicians."

Rémy Verdier

Department Manager / Enedis

"Deployed in several of our sites throughout France, we are fully satisfied with the solution and the collaboration with the Apizee teams. We appreciate the responsiveness, project follow-up and support provided by the teams to ensure success!"

Stéphane Cailleau

Field Service Manager / Groupe Atlantic

"Thanks to Apizee we've reduced the number of times our technicians have to travel, speeding up the processing of service requests and decision-making on the type of service and the area of expertise of the technician who is to carry out the service."

Lionel Mailhol

Technical Manager / Habitat Audois

"We had privileged contact with the Apizee team throughout the implementation of the project which enabled us to carry out a rapid and efficient deployment."

Matthieu Juglas

Customer Training Manager / Polysoude

"During a call-out for an apartment fire, the Apizee solution was implemented after the initial rescue operation. The initial resources could be reinforced before the emergency services arrived, saving time for the rest of the operation."

Fabrice Weber

Chief Warrant Officer / SDIS Haut-Rhin

"We're really fans of this solution! Our customers are asking for it, and they're starting to get the reflex of requesting a videoconference. It saves us a lot of travel, and optimizes our technicians' interventions."

Guillaume Chevalier

Technical Manager / Kiloutou

"Thanks to the Apizee solution, every day we troubleshoot our customers remotely, optimizing our diagnostics and above all ensuring people's safety. Thank you for your support!"

Henri Briere

Assistant Manager - Troubleshooting Call Center / Enedis

"The Apizee solution is very useful for troubleshooting machines that don't have a remote connection. Thanks to the solution, we can troubleshoot our customers more quickly and limit travel."

Franck Raguin

Customer Service Manager / Heidelberg

"We appreciated the Apizee team's availability and responsiveness in setting up our project. Integration of the solution was rapid thanks to excellent support from the teams."

Julien Duprat

Technical Project Manager / Kiloutou

"Apizee is an efficient solution that enables us to be in direct visual contact with the insured and his damages. The collaborative tools also enable us to explain to our interlocutor certain rectifications on the claim or points of disagreement."

Laurent Buon

Expert / Eurexo

Apizee meets your needs

Insurance

Financial services

Retail

Telecom & media

Public administration

Healthcare

Utilities & manufacturing

Visual Engagement for Insurance

Fast-track damage assessments and appraisals after a claim by replacing traditional onsite visits with live video support. Shorten claims lifecycle, streamline processes, and elevate customer satisfaction with Apizee.

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Video Banking for Financial Services

Elevate customer journeys with a personalized video chat experience, empowering clients through secure, remote, and convenient appointments that enhance time management and offer access to banking services on their terms. Cultivate deeper connections and loyalty while driving results.

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Video Customer Support for Retail

Enhance customer engagement in customer support, after-sales service, and sales performance by digitizing and humanizing your customer interactions through real-time video communication. Increase brand loyalty, sales, and optimize first-call resolution rates while reducing the need for technician travel.

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Remote visual support for Telecom

Empower your customer support teams to offer efficient, personalized remote assistance using real-time video. Troubleshoot customer issues, enhance satisfaction, drastically reduce intervention times, and eliminate the need for costly technician travel.

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Video Conferencing for the Public Sector

Empower public sector, government, and military communication through our secure video conferencing solution. Tailored to the efficiency and sovereignty needs of public administrations, our reliable and flexible platform ensures secure communications while streamlining scheduling for seamless collaboration.

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Video Solutions for Telemedicine

Enhance patient healthcare access through our secure European video solutions, enabling hybrid patient journeys by incorporating telemedicine video conferencing and remote patient monitoring. Adopt user-friendly solution equipped with all the necessary features for healthcare professionals.

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Remote visual support for Machinery and Equipment

From inspections to support, our visual assistance solution enhances field team productivity, reduces intervention costs, and minimizes travel. Tailored to meet industry demands, this solution empowers technicians to efficiently resolve issues remotely, effectively minimizing equipment downtime and optimizing operational efficiency.

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Solution de visio pour les bailleurs sociaux

La visio offre plusieurs avantages pour le secteur du logement social : délais d'intervention raccourcis, diagnostics plus précis et réduction des déplacements. Modernisez vos processus de gestion des demandes tout en offrant une expérience améliorée à vos locataires et vos conseillers.

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Companies improve
performance with Apizee

Improving Customer Satisfaction

Increasing First-Call Resolution Rates

Reducing Technician Travel

Made in Europe

Apizee is Dedicated to Data Security and Digital Sovereignty

Your Data Security is Our Foremost Priority

Apizee uses enterprise-grade security practices to keep your data safe. We consider privacy and security to be core functions of our solution. Our video solutions and APIs are exclusively hosted on a European infrastructure, guaranteeing unparalleled security and compliance.

GDPR Compliant
Secure Data Storage in Europe
Communication Encryption (AES256)
Certified HDS Hosting (Health Data Host) for Healthcare Data

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Standards and certifications

Blog

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Customer service
Best Customer Experience Conferences to Attend in 2025

17 Dec 2024
Explore the top customer service trends for 2025—a quick look at what’s shaping customer expectations and behaviors in the year ahead.

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Customer service
Customer service: trends not to miss in 2025

2 Dec 2024
Time to resolution is key to customer satisfaction. Learn how to reduce yours to offer efficient service that keeps buyers happy and more likely to repurchase.

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Customer service
Time to Resolution: What It Is and How To Reduce It

29 Nov 2024