5 reasons to use video to engage your customers
Customer service

5 reasons to use video to engage your customers

17/07/2017 min de lectureWeb Master
Table of contents

1 – Show your customers you care

 

Show your customers you value their business by offering them a rich, human and personalized interaction. Create a feeling of closeness that will get your customer base more loyal and help you boost your conversion rates.

 

2 – Save time on complex problems solving

 

Leverage all the array of video features (to get more efficient in your support and after-sales duties. Help your customers fill in complex forms through co-browsing, share product sheets online thanks to screen sharing, or help your agents see and assist their customers from the office thanks to mobile video assistance solutions!

 

3- Improve customer knowledge

 

Engaging customers with video helps you enter their intimacy and position the conversation on a higher emotional level than with plain text chat. Enjoy this intimacy to let agent gather hints on customer satisfaction level and product usage and feed marketing teams with it.

 

4 – Boost your international B2B sales

 

B2B selling is often a long and complex process that requires setting up a trust-based relationship between buyer and seller. When sales are happening overseas but company does not have any local presence point, using video especially during first contact may help set up solid foundations for this relationship.

 

Seismo Wave is a 10 employee company that sells seismic risk detection devices. With more than 90% of our turnover happening overseas more specifically in Asia and Americas, we attach major care in creating long-standing relationships with our prospects, while optimizing our travel costs. We selected Apizee Contact for its ability to let our prospects start a video conversation with us in a simple and straightforward way, directly when surfing our corporate website.

Nathalie Olivier, Marketing & Sales Manager at SEISMO WAVE

seismo_wave_logo

5 – Use video contextually

 

Engage your customers in video when it’s adapted to the conversation context. Select a technical provider that will let your agents switch seamlessly between text, voice and video while preserving a fluid and consistent user experience.

Did you like this article? Subscribe to our newsletter

Blog

  • A video contact center can provide a more seamless customer experience and give you a competitive edge. Here’s why you should implement one in 2024.

    Read more

    Why You Should Implement a Video Contact Center in 2024

    Customer service

    Why You Should Implement a Video Contact Center in 2024

    20 Mar 2024

  • CX leaders shouldn't pit chatbots against humans. Combine them for faster resolution and better experience.

    Read more

    Chatbot vs Human: How To Combine the Best of Both Worlds

    Customer service

    Chatbot vs Human: How To Combine the Best of Both Worlds

    4 Mar 2024

  • Here is the list of best Call Center Conferences to attend in 2024. Check out the top events, summits and meetups globally that you can plan for this year.

    Read more

    List of Best Call Center Conferences to Attend in 2024

    Customer service

    List of Best Call Center Conferences to Attend in 2024

    1 Mar 2024

<< First < Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Last >>

Interested in our solutions?